Preview · page 1Employees raising a complaint about treatment, pay, harassment or working conditions
Grievance Letter (Employee)
Raise a formal workplace grievance in writing: what happened, who was involved and what you want done.
Quick answer
A grievance letter (employee) is a written agreement used by employees raising a complaint about treatment, pay, harassment or working conditions in South Africa. This template covers clear statement that this is a formal grievance, facts with dates and people involved, impact on you, outcome you're asking for and more, drafted with POPIA, the CPA and the ECT Act in mind.
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What's inside
- 01Clear statement that this is a formal grievance
- 02Facts with dates and people involved
- 03Impact on you
- 04Outcome you're asking for
- 05Request for a meeting and right to representation
- 06Note that you're keeping a copy
Good to know
Can I be dismissed for lodging a grievance?+
No. Victimising an employee for raising a grievance in good faith can be an automatically unfair dismissal or unfair labour practice.
What if my grievance is ignored?+
Follow up in writing. If the matter is a dispute the CCMA deals with, such as an unfair labour practice, you can refer it there within the time limits (90 days for unfair labour practices).
How do I write a grievance letter?+
State that it's a formal grievance, set out the facts with dates and names, explain the impact, say what outcome you want and ask for a meeting. Keep it factual and keep a copy.
How long does an employer have to respond to a grievance?+
Follow your company's grievance procedure, which usually sets timeframes. Without one, the employer must deal with it within a reasonable time.
Can I bring someone to a grievance meeting?+
Most grievance procedures let you bring a fellow employee or a union representative.
Is this legal advice?+
No. It's a professionally structured starting point. For high-value or unusual deals, have an attorney review your completed document.
