Preview · page 1Online shops, retailers, makers selling on Instagram or Takealot
Refund & Returns Policy (CPA)
A Consumer Protection Act-aligned returns policy for online and physical stores.
Quick answer
A refund & returns policy (cpa) is a written agreement used by online shops, retailers, makers selling on instagram or takealot in South Africa. This template covers cpa rights preserved, change-of-mind returns, 7-day cooling-off for online sales, defective goods (s56) and more, drafted with POPIA, the CPA and the ECT Act in mind.
R199
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What's inside
- 01CPA rights preserved
- 02Change-of-mind returns
- 037-day cooling-off for online sales
- 04Defective goods (s56)
- 05Exclusions
- 06Refund method & timing
- 07Contact
Good to know
Can I have a no-refunds policy?+
Not for defective goods — the CPA gives consumers a 6-month right to return them.
Does it cover Takealot sales?+
Your own store terms; marketplaces have their own policies too.
Is this legal advice?+
No. It's a professionally structured starting point. For high-value or unusual deals, have an attorney review your completed document.
