Do I need a PAIA manual? (South African small business guide)
4 min read · General information, not legal advice
Quick answer
Most private bodies in South Africa must compile a PAIA manual explaining what records they hold and how people can request access. It must also describe how you process personal information under POPIA.
What goes in it
Your contact details and Information Officer, the categories of records you hold, records available without a request, your POPIA processing details, and the request procedure.
Where to publish it
On your website (if you have one) and at your principal place of business.
Exemptions
The Information Regulator has granted exemptions for certain small private bodies in the past — check the current notice on inforegulator.org.za.
